Phone: 770-532-4355
Service-Hours of Operation
Monday - Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
At Milton Martin Toyota, our customers and their safety is our top priority. With the recent news of the Toyota recall, we want to ensure you that we are here to help with any questions, concerns or vehicle inspections.
Please give us a call if you have any questions regarding the recall or would like to schedule an appointment.
Toyota Recall Update 12-15-10
Safety Recall Campaign A0P – Preliminary Notice Certain 2011 Model Year Toyota Sienna Vehicles Brake Light (Stop Lamp) Switch Bracket – Q&A Q1: What is the condition?
A1: In the subject vehicles, the brake light (stop lamp) switch is mounted on a small bracket welded on the left side of the brake pedal support assembly. The bracket is relatively close to the parking brake pedal when the parking brake is fully applied. Due to its proximity to the parking brake pedal, in limited circumstances the stop lamp switch bracket could be deformed (bent) by the driver’s foot during parking brake application. Depending on the amount of bracket deformation, this condition could result in the stop lamp switch engaging and causing the brake lights to remain on. If the deformation is significant, the service brake could become partially engaged due to contact from the bracket, resulting in brake drag with associated brake noise, vibration, and/or illumination of the brake warning light. If the driver does not notice these conditions and continues to drive the vehicle, braking effectiveness could be reduced.
Q1a: What is the function of the Stop Lamp Switch?
A1a: The stop lamp switch provides a signal to the vehicle’s Electronic Control Unit that indicates the service brake pedal has been pressed and illuminates the brake lights.
Q2: Are there any warnings that this condition has occurred?
A2: Depending on the amount of stop lamp switch bracket deformation, the driver may notice the rear brake lights remaining “ON” and/or the brakes could remain slightly applied, resulting in brake drag with associated brake noise, vibration, and/or illumination of the brake warning light. The driver may feel the vehicle is dragging.
Q3: What can customers do to prevent this condition from occurring?
A3: Until the remedy is available, we will be providing a diagram of the stop lamp switch bracket to inform customers of what it looks like to help them minimize the possibility of contacting the stop lamp switch bracket. We will also request customers to periodically verify that the brake lights on the vehicle are not illuminated while the brake pedal is not depressed and the position of the stop lamp switch bracket. Toyota will provide instructions in the interim owner notification letter. We will be posting this information on the Toyota Owner’s site as soon as it is available as well. We apologize to customers for this inconvenience.
If customers are not comfortable conducting the periodic inspection, any Toyota dealer will be happy to perform the inspection at no cost.
Q4: What is Toyota going to do?
A4: Toyota will replace the bracket assembly which includes the stop lamp switch bracket with one of a different shape. The shape of the new stop lamp switch bracket has been changed, taking into account the proximity to the parking brake pedal and possibility of being contacted by the driver’s foot when operating the parking brake pedal.
Toyota is currently preparing the remedy parts. In the interim, owners of covered vehicles will be notified by first class mail beginning in mid-January, 2011. The interim owner notification will advise owners: (1) of this recall, (2) of the fact they will receive a future notice once parts have been produced in sufficient quantities, and (3) of what to do if they experience this condition during the interim period and (4) instructions to minimize the possibility of contacting the stop lamp switch bracket and deforming it.
Once the remedy parts have been produced in sufficient quantities, owners will be renotified by first class mail and asked to make an appointment with any Toyota dealer to have the repair performed at no charge.Q4a: When does Toyota anticipate the second mailing to begin?
A4a: Toyota anticipates that a small number of remedy parts will become available in late February, 2011. Toyota will mail owner letters consistent with parts availability and repair capacity.
Q4b: What if the vehicle experiences this condition before the remedy is available?
A4b: If a customer experiences this condition before the remedy is available, he/she is requested to contact an authorized Toyota dealer for diagnosis and an appropriate repair. If the condition is confirmed, before remedy parts are available, the dealer will temporarily move the stop lamp switch bracket back to its designed position. The customer will be requested to return to the dealership when the remedy parts become available.
Q4c: What if a customer has concerns about driving the vehicle until the remedy is available?
A4c: If a customer is concerned about driving the vehicle, he/she is asked to please contact an authorized Toyota dealer or the Toyota Customer Experience Center.
The Toyota Customer Experience Center can be reached at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time.
Q5: Which and how many vehicles are covered by this Safety Recall?
A5: There are approximately 94,000 Sienna (2011 model year) vehicles covered by this Safety Recall.
Q6: What is the production period of the covered vehicles?
A6: The covered vehicles were produced from late December 2009 to early November 2010.
Q7: Are there any other Toyota or Lexus vehicles covered by the Safety Recall?
A7: This condition is only limited to 2011 model year Sienna vehicles produced prior to early November, 2010.
Q7a: Are previous generation Sienna vehicles covered by the Safety Recall?
A7a: No. Previous generation Sienna vehicles are of a different design and the stop lamp switch bracket is not in close proximity to the parking brake pedal.
Q8: Have there been any accidents or injuries reported?
A8: Toyota is not aware of any accidents or injuries related to this condition.
Q9: What if an owner has additional questions or concerns?
A9: Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Standard Time.
February 2010 Recall
Toyota’s accelerator pedal recall and suspension of sales is confined to the following Toyota Division vehicles:Certain 2009-2010 RAV4,Certain 2009-2010 Corolla,2009-2010 Matrix,2005-2010 Avalon,Certain 2007-2010 Camry, Certain 2010 Highlander,2007-2010 Tundra,2008-2010 Sequoia No Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and Camry hybrids, which will remain for sale.Further, Camry, RAV4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected by the sticky accelerator pedal recall.What is the condition that has prompted Toyota to take this action?
What is the likelihood that my vehicle will experience this condition?
Are you continuing to investigate other models?
Why has Toyota stopped selling the affected vehicles?
How long will this stop sale be in effect?
When do you expect to have a remedy?
What options are you exploring for a remedy?
What should I do if I believe my vehicle is affected by this condition, i.e. I have noticed that my accelerator pedal is hard to depress, slow to return or is unsmooth during operation. What should I do?
What if you experience a sticking accelerator pedal while driving?
• If you need to stop immediately, the vehicle can be controlled by stepping on the brake pedal with both feet using firm and steady pressure. Do not pump the brake pedal as it will deplete the vacuum utilized for the power brake assist.• Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.• If unable to put the vehicle in Neutral, turn the engine OFF. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.• If the vehicle is equipped with an Engine Start/Stop button, firmly and steadily push the button for at least three seconds to turn off the engine. Do NOT tap the Engine Start/Stop button. • If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition as this will lock the steering wheel. If I am an owner of one of the affected vehicles, what action do I need to take?
Toyota stated that this did not affect new/low mileage vehicles, has the situation changed?
Why are you stopping production at your factories?
What should I do if I still have questions or concerns?
Here's the latest update on the recall:1. We're starting to send letters this weekend to owners involved in the recall to schedule an appointment at their dealer.2. Dealerships have extended their hours - some of them working 24/7 - to fix your vehicle as quickly as possible.3. Trained technicians have begun making repairs.Our entire organization of 172,000 North American employees and dealership personnel has been mobilized. And we're doubling our quality control efforts across the company.Ensuring your safety is our highest priority. We will continue to update you with accurate and timely information about the status of the recall in the days and weeks ahead.Toyota Temporarily Suspends Sales of Selected VehiclesFor more information please contact the Toyota Customer Experience Center at 1-800-331-4331.TORRANCE, Calif., January 26, 2010 - - Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it is instructing Toyota dealers to temporarily suspend sales of eight models involved in the recall for sticking accelerator pedal, announced on January 21, 2010.“Helping ensure the safety of our customers and restoring confidence in Toyota are very important to our company,” said Group Vice President and Toyota Division General Manager Bob Carter. “This action is necessary until a remedy is finalized. We’re making every effort to address this situation for our customers as quickly as possible.”Toyota announced it would recall approximately 2.3 million vehicles to correct sticking accelerator pedals on specific Toyota Division models. Toyota has investigated isolated reports of sticking accelerator pedal mechanisms in certain vehicles without the presence of floor mats. There is a possibility that certain accelerator pedal mechanisms may, in rare instances, mechanically stick in a partially depressed position or return slowly to the idle position.Toyota’s accelerator pedal recall and suspension of sales is confined to the following Toyota Division vehicles:Certain 2009-2010 RAV4,Certain 2009-2010 Corolla,2009-2010 Matrix,2005-2010 Avalon,Certain 2007-2010 Camry,Certain 2010 Highlander,2007-2010 Tundra,2008-2010 SequoiaNo Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and Camry hybrids, which will remain for sale.Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected by the sticky accelerator pedal recall.Due to the sales suspension, Toyota is expected to stop producing vehicles on the following production lines for the week of February 1 to assess and coordinate activities. The North America vehicle production facilities affected are:• Toyota Motor Manufacturing, Canada (Corolla, Matrix, and RAV4)• Toyota Motor Manufacturing, Indiana (Sequoia and Highlander)• Toyota Motor Manufacturing, Kentucky – Line 1 (Camry and Avalon)• Subaru of Indiana Automotive, Inc. (Camry)• Toyota Motor Manufacturing, Texas (Tundra)No other North American Toyota vehicle production facilities are affected by the decision to stop production.The sticking accelerator pedal recall is separate from the on-going recall of Toyota and Lexus vehicles to reduce the risk of pedal entrapment by incorrect or out of place accessory floor mats. Approximately 1.7 million Toyota Division vehicles are subject to both separate recall actions.
Frequently Asked Questions For Sticking Accelerator Pedal Recall and Suspension of SalesWhich models are affected by the recall/stop sale?In rare instances, there is a possibility that certain accelerator pedal mechanisms may, mechanically stick in a partially depressed position or return slowly to the idle position. The condition is rare and does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position. Toyota is confident that all models that contain the potentially sticking pedals have been identified. Until Toyota has finalized an appropriate remedy to address the potential for sticking accelerator pedals, a sales suspension is necessary. New cars covered by this recall will not be delivered until a remedy is finalized and then implemented. Toyota is making every effort to remedy this situation for customers as quickly as possible. Toyota is reviewing a number of different options, and the company hopes to announce a remedy soon.The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance. Each circumstance may vary, and drivers must use their best judgment, but Toyota recommends taking one of the following actions:Toyota is working quickly to prepare a correction remedy and will issue owner notifications in the future. No action is required at this time unless you feel you are experiencing this condition. If you are experiencing this condition, immediately contact your nearest Toyota Dealer for assistance. The law requires that the entire universe of new vehicles identified in the recall notice must be included in the stop sale. Production is being stopped temporarily at five North American production facilities to assess and coordinate activities related to the recall announced on January 21. If you still have questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331. The Toyota Customer Experience Center hours are:Mon - Fri, 5:00 am - 6:00 pm PSTSat, 7:00 am - 4:00 pm PST
