2018 J.D. Power Dealer of Excellence Award
Milton Martin Toyota has been recognized as a J.D. Power 2018 Dealer of Excellence!
The J.D. Power Dealer of Excellence Program℠ reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. Not all dealerships can qualify. Those that do must pass a three-step process:
First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.
Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in J.D. Power’s Sales Satisfaction Index (SSI) Study℠.
Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:
- Listing vehicle inventory and pricing on the dealership website
- Negotiating in an efficient and transparent manner
- Offering a fair trade-in value
- Presenting a clear and easy-to-understand F&I product menu
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.
“This certification sets us apart because we are the only Toyota recipient in the state, as well as being recognized by an authority such as J.D. Power. In one way or another, everyone in this dealership contributes to making our customers happy, and every member of our team shares in this achievement.”
GM and Co-Owner
J.D. Power 2018 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE.